POLICY

Terms and Conditions

Account & Payments

All payments must be made in accordance with the terms outlined during the booking process. We accept various payment methods, including credit cards, debit cards, and online transfers. Please ensure that your account details are accurate to avoid payment issues.

Payment Policies

All payments are non-refundable unless stated otherwise.
Late payments may result in penalties or cancellation of services.
Ensure that your payment method is valid and has sufficient funds.

Manage Orders

You can manage your bookings and orders through your account dashboard. Changes to bookings are subject to availability and may incur additional charges. Please contact our support team for assistance with modifications.

Order Management Rules

Changes to bookings must be made at least 48 hours in advance.
Additional charges may apply for last-minute changes.
Ensure that all details are accurate before confirming your booking.

Returns & Refunds

Refunds are processed in accordance with our cancellation policy. If you are eligible for a refund, the amount will be credited to your original payment method within 7-10 business days. Please note that certain services may be non-refundable.

Refund Policies

Refunds are only applicable for cancellations made within the allowed timeframe.
Non-refundable services include last-minute bookings and special promotions.
Processing fees may apply for refunds.

COVID-19 Policies

We prioritize the safety of our guests and staff. All bookings are subject to compliance with local COVID-19 regulations. In case of cancellations due to COVID-19 restrictions, we offer flexible rescheduling options or refunds as per our policy.

Safety Measures

Mandatory use of masks in all common areas.
Regular sanitization of all facilities.
Contactless check-in and check-out options available.